In the first step you can send the claim by mail ([email protected]), but Meta may not acknowledge receipt. Stiftung Warentest recommends waiting three days for feedback, after which all that remains is the hard copy and the good old registered letter with acknowledgment of receipt, which you must send to Meta’s European headquarters in Ireland.
The cost of this varies by weight. In addition to international postage for letters (from €1.10), there is €3.50 for international registered mail and €2.20 for acknowledgment of receipt. With a standard letter, everything costs €6.80.
If Meta can still slip away, the 6.80 euros are gone. But you don’t need to act right away. According to Stiftung Warentest, the claim for damages is time-barred by the end of 2024 at the earliest.
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