Many users have reported an issue with the unavailability of Mobi Bank services, both mBanking and eBanking.
Source: SmartLife / Mobi Bank / Printscreen
The site says that “Due to technical difficulties, access to the Bank’s mobile applications and Internet was difficult. There may also be temporary difficulties when paying with payment cards that require a one-time password.“.
OR statement, which is not near the title page, but in the part User Support / NoticesThe bank is also said to do its best to establish uninterrupted use of the services as soon as possible, and to apologize for the inconvenience and thank you for understanding and patience.
For now, there is no more information on what caused the problem and what is its nature. Be it an attack or an internal problem, which we will probably discover later in the day. What is known is that the services are not working for now, and that after the HTTP errors on the site, there is now a constant load problem for electronic banking users.
Based on user reactions on social media, it can be said that they are not satisfied with the way Mobi Bank communicates the problem that has arisen.
It would be good to change from reactive (= the customer complains) to proactive (= put their status “We have problems”, put a banner of the type “We are solving the problem, the resolution is expected in XX: YY hours” on the main site) . To show that you are in control, you will increase trust in the site (very slow).
– Dejan Vesic (@Vesic) October 15, 2021
After the problems they had Facebook services last week and a growing number hacker attacks, this October will not be remembered for good, neither globally, nor in Serbia.
NOVA VEST (15:10): On the front page of Mobi Bank, a notice is posted about the temporary unavailability of the service.
VEST NOVA (4:41 PM): Information was posted on the front page of Mobi Bank that the services are available again, without much information about the cause of the problem.
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