Quickly, the company behind the worldwide outage announced this week that it was the result of a software glitch that occurred when one of its customers changed its settings.
The outage, which occurred on Tuesday, raised questions about the dependence of a small number of infrastructure companies on Internet service.
The rapid problem caused heavily visited sites to crash, including news sites like The Guardian and the New York Times, British government sites, Reddit and Amazon.
“This disruption was widespread and severe, and we truly regret the impact on our customers and all who depend on them,” the company said in a blog post written by Nick Rockwell, the company’s director of engineering and infrastructure.
He added that the problem should have been expected.
Quickly operate a portfolio of servers located in strategic locations around the world to help customers move content and store it close to end users quickly and securely.
The company’s blog post provided a timeline of events and promised to verify and explain why the software did not detect errors.
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