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Claro: Users report intermittency in the mobile network - Technology

Claro: Users report intermittency in the mobile network – Technology

During this Thursday users of Of course they have reported intermittence in your service, which, as they denounce, has left them without Mobile data and the ability to make phone calls.

Although the company considered the problems that arose to be resolved and asked its customers to restart their mobile devices in the afternoon, on Thursday night dozens of customers continue to indicate that they still cannot use its services.

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Before considering the issue resolved, Claro had reported that “due to an event outside the company, there was a triple opening of the fiber optic rings in the national transmission network.” Around 5 pm, Claro indicated that the problem had already been completely solved and recommended that users restart their computers to ensure the correct functioning of the network and mobile service.

“All afternoon without mobile signal, no voice or calls. I have restarted many times and nothing at all,” replied the Twitter user @juancafanador. “I have turned off my cell phone 20 times and it remains the same, nothing at all. No signal, no voice or zero data. We deserve compensation,” added @labduls.

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This mobile telecommunications operator is the one with the highest coverage in the country. Its 2G, 3G and 4G signal reaches 1,088 municipalities and has more than 33 million users.

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The cities with the most reports of damage from social networks have been Bogotá, Cartagena and Barranquilla.