The new IT rules require social media companies to establish a comprehensive claim redress mechanism.
Bombay, 28: Twitter, Facebook, Instagram (Twitter, Facebook and InstagramTo social media companies likeSocial media companies(On the content transmitted through their media)Contents) On February 25, the Central Government had issued instructions to appoint special officers to monitor the situation. The three-month period to implement it expires on May 26. Meanwhile, there was talk that the platform would be closed due to lack of information.
According to a report published by PTI, Google, Facebook and WhatsApp have provided the necessary information to the IT Ministry under the new social media law. It reveals that Twitter is not yet complying with the new social media rules. Furthermore, Twitter has not provided any information to the IT ministry on the appointment of special officers under the new social media rules. Therefore, the tweet is likely to reach the Ministry of IT.
Twitter does not follow the new rules, has not sent details of the compliance officer to the IT ministry; appointed an attorney as a grievance officer: Sources
According to the 2021 IT Rules for Social Media Platforms, these companies will need to appoint an Indian-based Complaints Officer. Active monitoring of content on the platform, responsiveness to complaints, immediate removal of content such as retaliatory pornographic posts, monthly compliance report of Indian users, self-monitoring and oversight mechanism by the Ministry of Electronics and Information Technology . It is binding on these companies.
Which companies fall within the scope of the 2021 IT Standards?
All major social media companies with more than 50 lakh users fall under the scope of these rules. That means all the major social media companies like Facebook, Twitter, Instagram, Koo (Facebook, Twitter, Instagram, Koo). As of March 2021, WhatsApp has 39 million users in India. As of January 2021, according to Statista, a research firm, Facebook has the highest number of users in India at Rs 32 crore. Facebook has 19 million million users in the US and 14 million million in Indonesia. As of January 2021, Twitter also has more than 1.75 million users in India. Kuo, a new social network based in India, has crossed the 6 million mark.
What will be the grievance redress mechanism?
The new IT rules require social media companies to establish a comprehensive claim redress mechanism. It should have officers such as the Chief Compliance Officer, Nodal Contact Person, and Resident Grievance Director. All companies must publish this information on their websites and applications, and provide users with information on how to report the content on the platform. Users must provide a receipt within 24 hours of receiving the complaint and it is mandatory to process the complaint within 15 days of that date.
