Saturday, May 25, 2024

Microsoft extends warranty on Xbox Elite 2 controller after hardware issues


Microsoft has extended the warranty on the Xbox Elite 2 controller in response to complaints about hardware issues. “While using the Xbox Elite Wireless Controller Series 2, we received allegations that a small number of customers were experiencing mechanical problems,” he explains. Microsoft Support Articles.. “To ensure customer satisfaction, we will extend the warranty period for Elite Series 2 controllers from 90 days to one year from the date of purchase.”

The warranty extension applies retroactively. This means that if you incur repair costs for your Xbox Elite 2 controller, Microsoft will refund you by October 31st. The extended warranty is a welcome change from just 90 days, but occurs after a series of complaints from the owner of the new Elite controller.

The exact “mechanical problem” people are facing is not clear from Microsoft’s support notes, The Verge I received a report that the face button stuck or Elite 2 did not register the button press. Some have complained of drifting and raised issues with the left and right sticks. Windows Central Report Elite 2 was recently added to the list of controllers suffering from “drifting joysticks” in proceedings seeking class action status.

Microsoft said The Verge Earlier this year, I was investigating an issue with the Elite 2 controller. These issues have occurred since their launch a year ago. In a statement released in April 2020, a Microsoft spokeswoman said, “We are aware that a small number of users may be experiencing issues with the Elite Wireless Controller Series 2, and the engineering team. We are actively investigating. “

The original elite controller suffered from quality issues, but it seems that this second model originally addressed it. I was worried if the hardware issue would reoccur in Elite2. Last year’s controller review, And it’s now clear that some have problems.

Ebenezer Robbins
Ebenezer Robbins
Introvert. Beer guru. Communicator. Travel fanatic. Web advocate. Certified alcohol geek. Tv buff. Subtly charming internet aficionado.

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