If family, friends or colleagues need IT support and you’re not on site, remote maintenance can help. With little effort and the right applications, you get full system access for maintenance via remote desktop.
We present four tools with which remote maintenance is no longer a problem: Windows Remote Desktop, TeamViewer, Anydesk and Chrome Remote Desktop. We also show what is important when setting up and what you should pay attention to.
To anticipate one thing: remote desktop connections are now so easy to set up that many criminals use them too. Therefore, you should always know exactly who you are granting unrestricted access to your computer to.
This is how remote maintenance works
If you want to help a person with a problem via remote maintenance, then your computer, with which you access the other person, is the so-called client. The destination computer that you want to keep is the server. It doesn’t matter what computer you use. There are solutions for all relevant operating systems such as Windows, Apple, Linux and Android via the home network and/or the Internet.
The environment for remote maintenance must be created on both computers: this may be the system configuration and the installation of the appropriate software. Once the settings have been made, the connection can now be established.
If you start a remote maintenance, you will see the surface of the server (that is, the target computer) on your computer. You can then operate it as if it were really there.
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