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AT&T persists in abusive practices against consumers: Profeco

AT&T persists in abusive practices against consumers: Profeco

Telecommunications company AT&T persisted in abusive practices against consumers, despite the fact that nonconformities against the entire sector fell 54% in 2020, reported the Federal Prosecutor’s Office for the Consumer (Profeco)

About one in four complaints submitted by users of the telecommunications sector last year, they went against the US-based company, detailed in a statement from the federal agency.

In addition to the non-conformities in process, there are 142 Procedures for Violations of the Law initiated by various circumstances.

Among the latter, there are 125 abusive practices for improper charging without being established in the contract or because the advertising is contrary to the regulatory provisions of the Attorney General’s Office, and 17 for calls made improperly to users registered in the Public Registry to Avoid Advertising (REPEP).

Although the reception of complaints In the telecommunications sector, largely because consumers preferred not to take risks by avoiding going to offices to present them, the practice of this company is to appeal every legal act issued by the Attorney General’s Office, hence the facts show a reluctance on their part to comply with the resolutions that have been issued against you.

The most significant case against bad habits of this provider, is the filing of the class action against you for an improper annual charge that you applied in 2019 for the concept of “charge for deferred equipment”.

The collective action seeks compensation for the damage caused to 844,480, since it is not contemplated in their adhesion contract that was authorized by the Profeco through registry 192-2018 dated October 17, 2018.

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HOW TO FILE A COMPLAINT?

To file a complaint, the Profeco account with the email complainttelecomunicaciones @prophecy.gob.mx, the Consumer Telephone number 55 5568 8722 and the number 800 468 8722.

It can also be done via Internet, as well as in the different official social networks of Profeco (Facebook, Twitter and YouTube).

In person, in the headquarters in Mexico City and in the Consumer Defense Offices (ODECO) located in the 38 main cities of the country.

(djh)