The virtual operator Ho. Mobile decided to remedy to problematic that in the case of negative residual credit did not allow to know the new ICCID series of the SIM automatically assigned to those involved in the theft of personal data.
On January 4, 2021 it was confirmed by ho. Mobile (after it appeared on the web a few days before) illicit kidnapping by unknown gods SIM personal data and technical data (including ICCID series) from a part of your clients, and initially the operator had given him the possibility to replace his SIM for free, one of the recommended remedies for to prevent any scam, such as the SIM change.
Then, as already said in detail, last Saturday, January 9, 2021 I have. Mobile has reported via SMS and communication on its website of a new initiative parallel that allows involved customers to avoid queues at resellers for physical SIM replacement, implementing the SIM ICCID series automatic regeneration, without any intervention by the client.
In this way, I have. Mobile has awarded a new 19-digit ICCID serial code for all clients who have been the subject of illegal activity, thus eliminating any value of the original code printed and stored in the SIM.
To let you know the new SIM series, especially if you want to request portability from another carrier, ho. Mobile has made available number 3424072211, to what is possible send an SMS with the text “serial” of your SIM that I have. Mobile involved.
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From a common mobile number, until this morning, January 11, 2021, customers who they didn’t have enough credit remaining on your SIM to take advantage of your offer they could not send the SMS to know the new ICCID series, doing so a recharge required to bring back positive credit.
However, starting for a few hours I have. Mobile has decided to allow the SMS to be sent with the text “T.V. series“At 3424072211 even for those who have no SIM balance.
In this way, especially for those who need to change operators, the SIM will not have to be recharged unnecessarily and the customer can freely carry out portability.
Following the numerous reports from readers, MondoMobileWeb had published a request in this regard on social networks on Sunday, January 10, 2021, which therefore appears to have been accepted.
For more information, the virtual operator has also created a dedicated toll free number 421118, valid only if you contact it from a SIM that I have. Mobile.
If one day the client has it. Mobile with the new series “regenerate“If you decide to change operators, you will have to remember to provide the new ICCID communicated via SMS, so you will not have to provide the serial printed on the SIM to avoid the negative result of portability.
Also, with this change, applications that allow you to read the SIM series, as the app SIM serial portability of the Iliad, it will continue to communicate the previous ICCID series, which is no longer active, stored within the SIM.
The new ICCID series provided via SMS by ho. The mobile is indeed “virtual” since it does not physically overwrite the one present in the SIM, and therefore it is not read by this type of application, so if the client does not notice this change and provides the previous serial port, portability runs the risk of failing.
Remember I have. Mobile is the virtual operator of YOU, a wholly owned subsidiary of Vodafone Italia.
It should be noted that, according to verified sources, many other operators have already notified the case to their sales force Ho. Mobile, inviting retailers to be careful in checking whether the customer has received from ho or not. an SMS with the communication to know the new ICCID and, if necessary, use the new serial for the portability request.
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