CD Projekt Red offers refunds after console game bugs

London — Cyberpunk 2077 was one of the most anticipated games in 2020.

Now, less than a week after its release, developer CD Projekt Red is offering a refund for suffering from poor game performance and technical console glitches.

The Polish studio on Monday apologized via Twitter for not showing how the game was played on the base version of Sony’s PlayStation 4 and Microsoft’s Xbox One. The big criticisms of previous title reviews have been the discovery of game bugs, crashes, and freezes.

“We should have paid more attention to better play on the PlayStation 4 and Xbox One,” said CD Projekt Red.

By February, the company added that it will roll out a new update over the next few months that “fixes the most prominent problems gamers are facing with the latest generation consoles.”

But for gamers who don’t wait that long, CD Projekt Red said they can refund the copy.

Customers who purchase the game digitally can get a refund through Sony’s PlayStation Network service or Microsoft’s Xbox platform. If you have a physical copy, you’ll need to get a refund from the store where you bought the game, or from CD Projekt Red itself if you can’t.

The stock price of CD Projekt Red fell 11% on Monday. The Warsaw-based company’s share price has fallen about 27% since the game launched on November 10.

Cyberpunk is a style similar to the dystopian world of the science fiction movie “Blade Runner,” allowing players to roam the open-world metropolis called Night City. Based on the tabletop role-playing game of the same name, it features actor Keanu Reeves.

Analysts wanted the Cyberpunk 2077 to be a hit, given the success of CD Projekt Red in The Witcher 3: Wild Hunt. Role-playing titles are considered by some to be one of the greatest games of all time.

Cyberpunk 2077 scored 90% on Metacritic, but user scores were mixed due to performance complaints on older hardware.